Shipping policy

Shipping:

Order Processing & Dispatch

  • Orders are processed and dispatched within 2–4 business days from Brampton, Ontario, Canada.
  • Our standard order cutoff time is 12:00 PM Eastern Time, although this may vary depending on our processing schedule.
  • Business days exclude weekends and statutory holidays.

Shipping Rates

Shipping fees include packaging and handling charges.

Our standard shipping rates are as follows:

  • Free Shipping: Available on orders over CAD 300 within Canada, excluding any applicable overweight or additional shipping charges.
  • Ontario: CAD 10.00 flat rate.
  • Other Canadian Provinces: CAD 15.00 flat rate.
  • United States: Shipping to the USA is currently unavailable.

Overweight & Oversized Items

  • Certain overweight or oversized products may incur additional shipping charges.
  • Applicable shipping charges for these items will be displayed separately during checkout, allowing customers to review the total shipping cost before completing their purchase.
  • These additional charges may apply even when an order qualifies for free shipping.

Bulk Orders & Exceptional Shipping Charges

  • For bulk or unusually large orders, shipping costs may occasionally be significantly higher than our standard rates due to package weight, dimensions, quantity, or delivery destination.
  • In such exceptional circumstances, additional shipping charges may apply after the order has been placed.
  • We will contact the customer to explain the additional charges and obtain approval before proceeding with shipment.
  • No additional shipping charges will be collected without the customer's prior consent.
  • If the customer does not agree to the additional charges, they may choose to cancel the order for a full refund.

Remote Destinations

Additional shipping charges may apply for deliveries to remote or difficult-to-service locations. If additional charges are required and were not calculated at checkout, we will contact you for approval before shipping your order.

Rush Shipping

If you require expedited processing or rush shipping, please contact us by email or text before placing your order.

We will do our best to accommodate your request depending on product availability and shipping options. Additional shipping fees may apply.

Order Tracking

  • Once your order is shipped, you will receive an email with tracking information to monitor your package’s status.
  • Please allow up to 24 hours for tracking updates to appear after receiving your shipping confirmation email.

Delivery Times

  • Delivery estimates do not include the day of shipping and may vary depending on the carrier.
  • If your shipment has not arrived within 14 business days, please contact us. Note that shipping delays may occur during holidays.
  • While we strive to ship orders promptly, we are not responsible for carrier or customs delays.
  • Orders shipped in multiple boxes via Canada Post may arrive separately. Please verify that you have received all packages using the tracking numbers provided.
  • In rare cases of inventory discrepancies, we reserve the right to cancel unavailable items from your order and issue a refund. We apologize in advance for any inconvenience this may cause.

Local Pickup:

Arranging a pickup time

  • After placing your order, we will contact you via email or text to schedule a pickup time.
  • Regular pickup times are Monday to Friday from 5 PM to 8 PM EST.
  • Pickup on Saturdays and Sundays is available by appointment only. Please contact us to arrange a time if you need to pick up your order on the weekend.

Picking up your order

Have your order number ready upon arrival.

  • Call us at 647-939-9235 when you arrive, and we will bring your order out to you.

Note: Oversized items, backordered products, holidays, or exceptional circumstances (such as extreme weather) may affect processing and delivery times.